Terms of service
Ivora Lights is the brand name of Ivora Lights. These Terms and Conditions govern access to and use of the website https://ivoralights.com/, operated by Ivora Lights, with its registered office at 599 3rd Ave, Midvale, UT 84047, USA. These Terms also apply to all products and services offered through the Website.
By accessing the Website or using any of our services, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not accept them, please do not use the Website or our services.
Company name: Ivora Lights
Address: 599 3rd Ave, Midvale, UT 84047, USA
Email: info@ivoralights.com
Join the @ivoralights community on Instagram to see how our designs bring warmth and character into real homes.
Browsing the Website does not require registration. However, to place an order or access certain features, you must provide required information and agree to these Terms.
Ivora Lights offers home decor products through the Website. These Terms define the rights and responsibilities between Ivora Lights and all users of the Website.
This Website is operated by Ivora Lights. References to “we,” “us,” or “our” throughout these Terms refer to Ivora Lights.
Any new tools, features, or services added to the Website in the future will also be subject to these Terms. We may revise or update these Terms at any time, and changes take effect once published on the Website.
Our online shop is powered by Shopify Inc., which provides the e-commerce infrastructure used to operate our store.
SECTION 1 – ONLINE STORE CONDITIONS
By agreeing to these Terms, you confirm that you are legally permitted to enter into binding agreements under the laws of your country of residence, or that you have the consent of a parent or legal guardian if applicable.
You may not use the Website for any unlawful purpose or violate any applicable regulations, including intellectual property laws.
The transmission of viruses, malware, or any destructive code is strictly prohibited.
Any violation of these Terms may result in immediate suspension or termination of your access to the Website and services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or limit access to the Website at our discretion.
You acknowledge that information transmitted through the Website, excluding payment details, may be transferred across multiple networks and adapted to technical requirements. Payment data is encrypted during transmission.
You may not copy, sell, resell, or exploit any portion of the Website, services, or content without our express written permission.
Section headings are provided for clarity only and do not affect the interpretation of these Terms.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that all information on the Website is complete, accurate, or current. Content is provided for general information purposes and should not be relied upon as the sole basis for decisions.
Some information may be outdated. We may update content at any time but are not obligated to do so. It is your responsibility to monitor changes to the Website.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices and product availability are subject to change without notice.
We reserve the right to modify, suspend, or discontinue products, services, or Website content at any time.
We are not liable for changes in pricing, product availability, or service interruptions.
SECTION 5 – PRODUCT INFORMATION
Certain items may be available exclusively online and are subject to availability. All returns and exchanges are governed by our Return & Refund Policy.
We make every effort to display product details accurately; however, colors and appearance may vary depending on your device.
We reserve the right to limit product quantities, restrict sales to certain regions or customers, and update product descriptions at any time. Offers are void where prohibited by law.
We do not guarantee that products or services will meet individual expectations or that any defects will be corrected.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. Limits may apply to quantities purchased per person, household, or order.
You agree to provide accurate, current, and complete billing and account information for all purchases.
For details on returns and refunds, please review Section 20 of these Terms.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
The Website may provide access to tools or services operated by third parties that we do not control.
These tools are provided without warranties of any kind, and your use of them is entirely at your own risk.
You are responsible for reviewing the terms and conditions of any third-party services you choose to use.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include content or links provided by third parties.
We are not responsible for third-party materials, websites, or transactions. Any concerns regarding third-party products or services should be addressed directly to the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit content such as reviews, feedback, or suggestions, you grant Ivora Lights the right to use, reproduce, and distribute that content without restriction.
We are not required to keep submissions confidential, provide compensation, or respond.
We may remove content that we consider unlawful, offensive, misleading, or inappropriate.
You confirm that your submissions do not violate the rights of others and do not contain harmful or false information. You are solely responsible for any content you submit.
SECTION 10 – PERSONAL INFORMATION
All personal information provided through the Website is handled in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Website may contain errors or inaccuracies relating to product descriptions, pricing, promotions, shipping details, or availability.
We reserve the right to correct such errors, update information, or cancel orders at any time without prior notice, including after an order has been placed.
We are not obligated to update information unless required by law.
SECTION 12 – UNACCEPTABLE USES
You are prohibited from using the Website or its content to:
(a) violate any law or regulation;
(b) encourage unlawful conduct;
(c) breach local or international laws;
(d) infringe intellectual property rights;
(e) harass, abuse, defame, or discriminate against others;
(f) provide false or misleading information;
(g) upload viruses or malicious code;
(h) collect personal data without authorization;
(i) engage in spam, phishing, or scraping;
(j) use the Website for offensive or unethical purposes;
(k) interfere with security features.
We reserve the right to restrict access to users who violate these rules.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
All products and services are provided “as is” and “as available” without warranties of any kind.
Ivora Lights is not liable for direct or indirect damages arising from the use of the Website, products, or services, including loss of data, profits, or replacement costs. Where liability limits apply by law, they will be enforced accordingly.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Ivora Lights, its affiliates, employees, and partners from any claims or expenses arising from your breach of these Terms or violation of applicable laws.
SECTION 15 – SEVERABILITY
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.
SECTION 16 – TERMINATION
Any obligations incurred prior to termination will survive termination of these Terms.
You may stop using the Website at any time. We may terminate or suspend access if these Terms are breached.
SECTION 17 – COMPLETE AGREEMENT
These Terms, together with referenced policies, constitute the entire agreement between you and Ivora Lights.
Failure to enforce any provision does not constitute a waiver of rights.
SECTION 18 – GOVERNING LAW
These Terms and related agreements are governed by the laws of the United States.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms is always available on the Website.
Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
SECTION 20 – RETURNS AND REFUNDS
At Ivora Lights, we want every piece you choose for your home to feel right. If something does not meet your expectations, we are here to help with a clear and fair return process so you can shop with confidence.
Return Eligibility
You may request a return within 60 days from the date your order is delivered. To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Free from damage or signs of wear
- Returned with all original packaging and included components
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To begin a return, please contact us by email.
- Email: info@ivoralights.com
- Include your order number and a brief explanation of the reason for the return
Our team will reply with return instructions and next steps.
Return Shipping
- Return shipping costs are the responsibility of the customer
- We strongly recommend using a trackable shipping service to ensure safe delivery of your return
Ivora Lights cannot be held responsible for returns lost during transit.
Exchanges
If you would prefer an exchange instead of a refund, please let us know in your email. Exchanges are available upon request and are subject to product availability.
Refund Processing
Once your return is received and inspected, we will process your refund within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional time to complete the transfer before the funds appear in your account.
Restocking Fees
We do not charge any restocking fees.
Need Assistance
If you have questions at any point or need help with a return or exchange, our team is always happy to assist. You can reach us anytime at info@ivoralights.com. We appreciate your trust in Ivora Lights and thank you for choosing us to brighten your home.
SECTION 21 – CONTACT INFORMATION
For questions, support, or feedback, please contact us:
Company name: Ivora Lights
Address: 599 3rd Ave, Midvale, UT 84047, USA
Email: info@ivoralights.com
Join the @ivoralights community on Instagram to see how our designs bring warmth and character into real homes.
We appreciate you choosing Ivora Lights and are proud to be part of the spaces you create and enjoy every day.