Refund policy
At Ivora Lights, we want every piece you choose for your home to feel right. If something does not meet your expectations, we are here to help with a clear and fair return process so you can shop with confidence.
Return Eligibility
You may request a return within 60 days from the date your order is delivered. To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Free from damage or signs of wear
- Returned with all original packaging and included components
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To begin a return, please contact us by email.
- Email: info@ivoralights.com
- Include your order number and a brief explanation of the reason for the return
Our team will reply with return instructions and next steps.
Return Shipping
- Return shipping costs are the responsibility of the customer
- We strongly recommend using a trackable shipping service to ensure safe delivery of your return
Ivora Lights cannot be held responsible for returns lost during transit.
Exchanges
If you would prefer an exchange instead of a refund, please let us know in your email. Exchanges are available upon request and are subject to product availability.
Refund Processing
Once your return is received and inspected, we will process your refund within 7 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional time to complete the transfer before the funds appear in your account.
Restocking Fees
We do not charge any restocking fees.
Need Assistance
If you have questions at any point or need help with a return or exchange, our team is always happy to assist. You can reach us anytime at info@ivoralights.com. We appreciate your trust in Ivora Lights and thank you for choosing us to brighten your home.