Privacy policy
Your trust matters. At Ivora Lights, privacy is treated as part of good craftsmanship, handled with care, attention, and respect. This Privacy Policy explains how personal information is collected, used, and safeguarded when you visit https://ivoralights.com/, place an order, or contact our team. By using our website, you agree to the practices described below. If you do not agree, please discontinue use of our services.
Who We Are
Company name: Ivora Lights
Address: 599 3rd Ave, Midvale, UT 84047, USA
Email: info@ivoralights.com
Join the @ivoralights community on Instagram to see how our designs bring warmth and character into real homes.
Data We Collect
When you interact with our website, certain information is collected to ensure smooth operation and reliable service. This may include:
- Technical details such as IP address, browser type, device information, and time zone
- Order-related information including your name, email address, phone number, billing and shipping address, and payment details
- Information you share when reaching out to customer support or making inquiries
How We Use Your Data
Your data is used carefully and only where necessary. This includes:
- Processing and fulfilling orders
- Communicating with you about your purchases or questions
- Providing customer support
- Maintaining website security and preventing fraudulent activity
- Improving and personalizing your shopping experience
- Sending updates or promotional messages only if you have chosen to receive them
Sharing Your Data
We share personal data only with trusted third parties required to operate our business, including:
- Payment service providers
- Shipping and delivery partners
- Technical and marketing service providers such as Shopify
Your personal information is never sold or rented.
Cookies
Cookies help our website function efficiently. They are used to:
- Remember your preferences
- Analyze website performance
- Display content relevant to your interests
You can disable cookies through your browser settings. Please note that some features of the website may not work correctly if cookies are disabled.
Your Rights
You have control over your personal data. Your rights include:
- Accessing the personal information we hold about you
- Requesting corrections or deletion of your data
- Limiting how your data is processed
- Requesting a portable copy of your data
- Withdrawing consent at any time, including opting out of marketing communications
To exercise any of these rights, contact us at info@ivoralights.com.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be removed promptly.
International Data Transfers
If you are located in the United States, please be aware that your personal data may be processed or stored outside the United States, including in countries such as the United Kingdom. This may occur through trusted partners such as payment processors, technology platforms, or logistics providers. All transfers are handled with appropriate safeguards to meet applicable data protection standards.
Data Security and Retention
We apply appropriate security measures to protect your information. Personal data is retained only for as long as necessary to:
- Deliver our services
- Comply with legal requirements
- Resolve disputes or enforce agreements
Updates to This Policy
This Privacy Policy may be updated occasionally to reflect changes in practices or legal requirements. The most current version will always be available on the Ivora Lights website. We recommend reviewing it periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Company name: Ivora Lights
Address: 599 3rd Ave, Midvale, UT 84047, USA
Email: info@ivoralights.com
Join the @ivoralights community on Instagram to see how our designs bring warmth and character into real homes.
Thank you for choosing Ivora Lights. We are committed to protecting your personal data while providing a dependable and enjoyable shopping experience.