FAQ
What is Ivora Lights?
Ivora Lights is a home decor brand focused on thoughtfully designed lighting that brings warmth, balance, and character into everyday spaces. Our collection blends modern aesthetics with practical function, helping you create a home that feels calm, inviting, and personal.
What payment methods can I use?
We accept the following payment options:
- American Express
- Apple Pay
- Discover
- Google Pay
- Mastercard
- PayPal
- Venmo
- Visa
All payments are processed securely using encrypted checkout technology.
Do you ship outside the United Kingdom?
At the moment, we deliver exclusively within the United Kingdom. This allows us to keep service reliable and consistent. If we expand to other regions in the future, we will share updates with our customers.
How long does delivery take?
Once your order has been shipped, delivery usually takes 3–7 business days, with deliveries made Monday through Saturday. You will receive a tracking link by email as soon as your order is on its way.
Is shipping really free?
Yes. Every order includes free delivery within the United Kingdom. There are no minimum purchase requirements and no additional delivery charges added later.
Can I return an item if it’s not right for me?
Yes, you can. If you decide a product is not the right fit, you have 60 days from the delivery date to request a return. Simply email us at info@ivoralights.com and we will guide you through the next steps.
How quickly are refunds processed?
Refunds are processed within 7 business days after your returned item has been received and inspected. Your bank or payment provider may take a little extra time to show the refund on your statement.
Do you offer exchanges?
We do. If you would like to exchange an item, contact us at info@ivoralights.com and our team will help you check availability and arrange the exchange.
Is my personal and payment information secure?
Yes. Your privacy and security are taken seriously. Ivora Lights does not store sensitive payment details, and all transactions are handled through secure, encrypted systems.
What should I do if my order is delayed?
First, check the tracking link sent to your email. If more than 7 business days have passed since dispatch and your order has not arrived, contact us at info@ivoralights.com and we will investigate for you.
Can I change or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible after placing your order so we can assist.
Need more help?
If your question is not answered here, our team is always happy to assist. Send us a message at info@ivoralights.com and we will get back to you as quickly as possible.